Level 2 Technical Support

Category:
Networking
Type:
Contract To Hire
Location:
Horsham, Pennsylvania
Job ID:
147925
Recruiter:
Conor Cunningham
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Level 1 Technical Support Summary

In need of a Level 1 Technical Support Analyst for a 90 day contract to hire position based out of Horsham, PA. This is an onsite Phone/Remote tools based role in which you will be assisting a large population of end users with technical issues with network connectivity, medical device troubleshooting, and desktop technologies. This is a Monday through Friday shift 8:30 AM – 4:30 PM. Compensation ranges from $20.00 to $22.00 per hour and is based on experience. If you have some interest please apply with an updated copy of your resume.

Level 1 Technical Support Responsibilities

  • Log all help desk calls or email requests into incident tracking system.
  • Be comfortable in a heavy phone support environment
  • Investigate causes, test solutions, and put solutions in place to reduce calls to the help desk.
  • Work to eliminate recurring problems.
  • Answer questions regarding the use of the systems and technology, and share best practices
  • Candidate must be able to self-manage and prioritize issues as they come in.
  • Field level 1 through level 2 technical support issues to resolution from initial point to finish

Level 1 Technical Support Qualifications

  • A.S. in Network Technology or Information Technology / related subject matter or higher degree
  • CompTIA A+ Certifications, MCP, MCSE, CCENT or related
  • Experience with remote tools helping a wide end user base; healthcare preferred
  • 1-2 minimum years of related IT experience within a professional environment utilizing a ticketing system
  • Solid Customer Service experience
  • Experience in application support and network connectivity troubleshooting issue with peripherals and devices; medical devices preferred
  • Versatile in a large array of technologies; Active Directory, Windows, Office Suite, VPN, Mobile Devices

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