Technical Support Representative

Category:
Help Desk
Type:
Direct Hire
Location:
Boston, Massachusetts
Job ID:
148584
Recruiter:
Ashwath Ravichandran
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  • Provide telephone, Deskside and one on one support to all users of the firm’s networked systems, with emphasis on Microsoft Office applications, Document Management, PDF creation and editing, redlining and metadata scrubbing.
  • Complete weekly floor walks.
  • Work closely with the IT Support Services Manager and other IT staff members when seeking answers to complex questions and issues.
  • Track and document user support issues in ticketing system.
  • Monitor and follow-up on all assigned tickets, ensuring proper resolution, end-user contact and satisfaction meeting agreed upon SLAs.
  • Responsible for all account creations, terminations and changes.
  • Remain current with all network applications software/template/macro changes and enhancements.
  • Participate in on-call coverage on a rotating basis.
  • Participate in internal meetings with Support Desk Team discussing status of projects and current issues.
  • Configure loaner laptop, wireless card and mobile devices for employees.
  • Other duties as assigned.

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